COVID-19 Update – 3/28/20

To our Valued Clients:

We hope that you are all well in these difficult times and are taking all necessary precautions to keep yourselves and your loved ones safe. We would also like to take this time to thank you for your continued support and understanding with the changes and precautions we have implemented to our daily operations in the name of safety. Finally, we would also like to thank our amazing staff whose dedication allows us to continue providing service to our community during the current situation.

With regards to Governor Scott’s most recent statement, veterinary services have been deemed essential and we remain open at this time but we wanted to take some time to address you directly on our current operations as it relates to COVID 19.

As per our prior statements we have currently postponed scheduling wellness exams until at least April 3rd, 2020. We will continue to prioritize seeing sick patients but are considering reintroducing annual wellness exams the following week in a limited fashion as we feel that a thorough physical exam and preventative vaccinations and medicine are an integral part in keeping our pet population as healthy as possible. We have been keeping a running list of clients who are looking to schedule these appointments and will be reaching out to those interested in the order that these requests were received.

Due to the recent circumstances we will be altering our hours for the foreseeable future to adjust to staffing demands and availability. Unfortunately we will no longer be offering evening hours or Saturday appointments until further notice. We will be open Monday to Friday from 8:00 AM to 5:00 PM. We are hoping to resume our normal hours after this pandemic has passed.

We will continue to be offering all appointments by curbside service only to limit both exposure for you as well as our staff. The only current exception is for euthanasia appointments.

We are still able to fill medication and diet requests in this fashion as well but kindly ask you place your order at least two days in advance. We would again like to remind everyone that we do have an online pharmacy for your prescription and diet needs as well. It can be accessed by going to the following link on the VAH website:

https://vergennesanimalhospitalinc.securevetsource.com/site/view/107926_Home.pml?retUrl=https://vergennesah.com/&cms

Thank you again for your understanding and patience during these difficult times.

Best regards,

The Doctors and Staff of Vergennes Animal Hospital

March 17, 2020

To our valued clients:

Our practice has always considered our clients and their pets as an extension of our own family. Many of you have been with us for decades and we have shared all the joys and concerns that life brings. Over the past few weeks, we have been closely monitoring the developments centered on the COVID-19 virus. We continue to remain open during this outbreak but we are instituting some policies to keep both you and our staff as safe as possible.

With this in mind, we will be offering curbside service so we can continue to deliver the same excellent service and care while trying to protect you, your family and our staff.

Update: VAH will not be scheduling evening appointments and it is being recommended that we postpone scheduling wellness visits for the foreseeable future.   

Beginning Friday, March 20, 2020, we will only offer curbside servicePlease follow the protocol below:

  • When you arrive we ask that you call the clinic so we can gather all the necessary information for your appointment via phone.
  • A staff member will meet you outside to bring your pet into the building. We will then conduct the appointment for your pet by bringing your pet inside, answering all questions and making all recommendations remotely via phone.
  • We will ask for payment via phone.
  • Then we will deliver your pet back to you in the parking lot.
  • You can always utilize our drop off services if you prefer not to wait for your pet in your car. Surgeries and dental procedures will continue as scheduled drop-offs the morning of the procedure.

This service can also be utilized for picking up food, medications, and preventatives as needed. You may also opt to take advantage of our online pharmacy or request that your prescription(s) be mailed to you (you will be responsible for handling and shipping).

At this time we are still allowing owners to proceed with a traditional appointment in an exam room if owners elect but we are asking clients who are sick (i.e. respiratory issues, fever, cough or shortness of breath), or clients who have potentially been exposed or who have tested positive to COVID-19 to not bring their pets to the hospital. It is critical that you contact us at 802.877.3371 to discuss your appointment or an emergency visit so that we can discuss how to best proceed. Upon speaking we will ask you to find someone else to bring your pet to the hospital to receive care.  Please also try to limit the number of people attending your pet’s appointment to minimize any chances of possible exposure.

The health and safety of our clients and our team is always a top priority at VAH.  In light of the new developments around the new coronavirus, COVID-19, we are sharing the guidelines below with our clients, and we would like to make sure you are aware; please know that these guidelines may change.

  • Wash your hands with soap and water or hand sanitizer after you enter the clinic.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your mouth and nose if you cough or sneeze, using a tissue or the inside of your elbow.
  • Keep a safe social distance (3-6 feet) between yourself and others when possible.
  • Avoid shaking hands.

Call ahead for any prescriptions or products that you need to pick up so that they can be ready for you when you arrive.

As always, we will continue to keep our facilities clean and disinfected and practice good hygiene to support a healthy and safe environment.

We are doing our best to stay up-to-date with current developments and we understand there is a lot of information (and misinformation) floating around. Updates can be found at:

American Veterinary Medical Association: https://www.avma.org/blog/what-do-you-need-know-about-coronavirus

CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Thank you for your understanding and patience in this situation.

 

Best Regards,

The Doctors and Staff at Vergennes Animal Hospital